Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@brelena.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@brelena.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@brelena.com.

We do not accept returns for this product due to the nature of the item. Because this product is used in food preparation and kitchen environments, we cannot resell returned items for hygiene, safety, and quality control reasons. This policy helps ensure that every customer receives a brand-new, unused product that meets our quality standards.

If your item arrives defective, damaged, or incorrect, you must contact us within 48 hours of receiving your order at contact@brelena.com. Please include your order number and photos of the issue so we can evaluate and resolve the situation promptly.

To report an issue, you can contact us at contact@brelena.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. You must contact us within 48 hours of receiving your order so that we can evaluate the issue and make it right. Requests submitted after 48 hours may not be eligible for resolution.

Exceptions / non-returnable items
Due to hygiene and safety reasons, all of our kitchen and food preparation products are non-returnable. Once the item has been delivered, we cannot accept returns because we cannot guarantee that the product has not been used or exposed to food environments.

We also do not accept returns for perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges. If there is an issue with your order, please contact us within 48 hours of delivery, and we will work with you to resolve the problem.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, provided the item has not been shipped yet. Once the item has been delivered, returns are not accepted due to hygiene and safety reasons related to food preparation products.

Refunds
We will notify you once we’ve reviewed your request. Refunds are only issued if the item arrives defective, damaged, or incorrect and is reported within 48 hours of delivery. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at contact@brelena.com.